Shipping
and returns
We do not accept returns. Not for a tint that turned out darker than you pictured, not for a frame that suits your face less than you hoped. That is a real constraint and we would rather you met it here than at the end of a checkout, so it is printed on every product page and on the payment screen too.
Shipping
Free shipping. Orders are picked from stock and leave within 1 business day, tracked, and take roughly 2 to 6 business days in transit. You get the tracking number by email the moment it goes, and order status will look it up at any time.
We ship within the United States only. Any sales tax is worked out at checkout from the address the pair is going to, and shown before you pay.
Returns
No returns
A pair cannot be sent back because you changed your mind about it — the tint, the fit, the colour in daylight, or simply not wanting it after all. There is no cooling-off window on this site and no restocking arrangement. Please treat every order as final before you place it.
We would rather say that than bury it. It also puts a real obligation on us, which is to make the decision easy before you buy rather than fixable afterwards — so every tint has its own page explaining the light it is for, there is a lens guide and a fit guide, fifty articles in the journal on exactly these questions, and an email address that reaches a person who will tell you which of the five suits the light you are actually in. Ask. It costs nothing and it is the whole reason that writing exists.
If you are uncertain between two tints, the Grey is the one that is never wrong: it dims everything evenly and changes colours least, so it is the safest single pair to own.
What is always put right
None of the following is a return, and none of it is affected by the policy above. In each case write to hello@tinvero.com with your order number and, where it helps, a photograph.
It arrived damaged
A pair broken in transit is replaced. You are not asked to pay postage in either direction, and there is no time limit beyond telling us when you find it.
It is the wrong tint
If the box holds something other than what you ordered, that is our mistake and we fix it the same way: a replacement, no postage either way.
It has a manufacturing defect
30 days from delivery, against defects in how the pair was made rather than in how it has been used: a hinge that gives way, a coating that lifts, a lamination that separates, a screw thread that was never cut true. A defect inside that window is replaced.
What is never a defect, at any shop and under any warranty: scratches from ordinary wear, a frame that has been sat on, a lens cleaned dry with a shirt, or a pair left on a dashboard in summer. Our cleaning post and the hot car post cover the two that account for most of it, and the loose hinge post covers the repair most people can do themselves in a minute.
Your statutory rights
Nothing on this page reduces the rights you have under the consumer law of your state, and a no-returns policy cannot and does not exclude your right to goods that are as described and fit to be worn. Where any policy here falls short of the law, the law wins and we will follow it.
Read alongside the terms of sale and the privacy policy.